We always want to make sure our customers are completely happy with our work, so we take time to prepare and test your design. For this we make a one off charge if your order is for less than 15 garments. If you order more than 20 garments then the setup fee will be refunded on completion of your order. The setup fee covers the time it takes for us to digitize, setup and test stitch your design and get your approval. The good news is the next time you order the same logo the setup is free. Our standard setup fee is for a normal left chest size logo (7.5cm x 7.5cm). Select “Complex design upgrade” for a larger or more complex design. Please contact us if you have any questions or need some help.
We can accept most common file formats for digitization (JPEG, PNG, PDF, etc.). Only upload a digital image file if you have permission to reproduce the image it contains. We do not accept image files that infringe copyright.