Terms & conditions of supply

Our terms of website use form the basis on which you can visit us and our website.  Please read them carefully as they contain important information.

This site is owned and operated by myembroiderysupplies ( A & A Oultram Limited ) of 6 Rainford Avenue, Timperley, Cheshire. WA15 7TH. If you have any queries about these terms and conditions of supply or if you have any comments or complaints on or about our website, you can contact us at sales@myembroiderysupplies.co.uk or 07779 234338.

  1. The contract between us

We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Payment of the price for the goods represents an offer on your part to purchase the goods, which will be accepted by us only when the goods are dispatched. Only at this point is a legally binding contract created between us.

  1. Acknowledgement of your order

To enable us to process your order, you will need to provide us with your e-mail address. We will notify you by e-mail as soon as possible to confirm receipt of your order and to confirm details. For the avoidance of doubt, this correspondence does not constitute a contract between us.

  1. Ownership of rights

All rights, including copyright, in this website are owned by or licensed to myembroiderysupplies ( A & A Oultram Limited ). Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or re-post anything on this website for any purpose.

  1. Accuracy of content

We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been described accurately. However, orders will only be processed if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions and capacities given about the goods are approximate only.

  1. Damage to your computer

We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

  1. Availability

All orders are subject to acceptance and availability. If the goods you have ordered are not available from stock, we will contact you by e-mail or phone (if you have given us details). You will have the option either to wait until the item is available from stock or to cancel your order.

  1. Ordering errors

You are able to correct errors on your order up to the point on which you click on “submit” during the ordering process.

  1. Price

The prices payable for goods that you order are as set out on our website. All prices are inclusive of VAT at the current rates and are correct at the time of entering information.

Where it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, and offer to sell you the goods of the specification and description at the price stated in the email and will state in the email the period for which the offer or the price remains valid.

  1. Payment terms

We will take payment upon receipt of your order from your credit or debit card. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from you, then we can refuse to process your order and/or suspend any further deliveries to you. This does not affect any other rights we may have.

  1. Delivery charges

Delivery charges vary according to the type of goods ordered.

  1. Delivery

11.1      Delivery ( described as “Free collection from school” on our website) of school uniform products to :

11.1.1   “Altrincham C of E Aided Primary School, Altrincham, Cheshire. WA14 4DS”,

11.1.2   “Bollin Primary School, Bowden, Altrincham, Cheshire. WA14 3AH”,

11.1.3   “Manor Academy School, Manor Avenue, Sale, Cheshire. M33 6XJ”,

11.1.4   “Pictor Academy, Grove Lane, Timperley, Cheshire. WA15 6PR”,

11.1.5   “Willows Primary School, Timperley, Altrincham, Cheshire. WA15 6PP”

is free of charge ( during term time only ). For all other items delivery charges are set out in our website at time of purchase.

[11.2    You will be required to pay extra for delivery and it might not be possible for us to deliver to some locations.]

[11.3    Please note that we are only able to deliver to addresses within the United Kingdom, but excluding the Isle of Wight, the Isle of Man, the Scottish Isles, parts of Scotland, Northern Ireland and the Channel Isles.]

11.4      We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed and therefore time is not of the essence. In any event, we will aim to deliver your goods within 30 days from the day after the day we received your order. If delivery is delayed beyond this time, we will contact you and either agree a mutually acceptable alternative date, or offer you a full refund.

11.5      You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

  1. Risk and ownership

Risk of damage to or loss of the goods passes to you at the time of delivery to you. If you choose to use your own courier then the risk passes to you as soon as the goods are handed to your courier. You will only own the goods once they have been successfully delivered.

  1. Cancellation rights

13.1      Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 you have the legal right to cancel your order up to 14 calendar  days after the day on which you receive your goods (with the exception of any made to order items). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.

13.2      Should you wish to cancel your order, you can use the cancellation form provided at the end of these terms and conditions, or alternatively you can notify us in writing by any durable medium (for example letter sent by post, fax or e-mail).

13.3      You cannot cancel your contract if the goods you have ordered are bespoke (i.e. made to order).

13.4      If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery, you should not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.

13.5      Once you have notified us that you are cancelling your contract by completing our cancellation form, and we have either received the goods back or, if earlier, received evidence that you have sent the goods back, we will refund any sum debited by us from your credit or debit card within 14 calendar days.

13.6      We may make a deduction from your refund for any loss in the value of the goods supplied if the loss is the result of unnecessary handling by you (for example using or wearing the goods prior to cancellation).

  1. Cancellation by us

14.1      We reserve the right not to process your order if:

14.1.1   We have insufficient stock to deliver the goods you have ordered;

14.1.2   We do not deliver to your area; or

14.1.3   One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

14.2      If we do not process your order for the above reasons, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit/debit card as soon as possible, but in any event within 14 days.

  1. Liability

15.1      Unless agreed otherwise, if you do not receive goods ordered by you within 30 days of the date on which you ordered them and decide to cancel the order rather than re-arrange delivery (in accordance with clause 11), we will provide you with a full refund.

15.2      We are only responsible for losses that are a natural, foreseeable consequence of our breach of these terms and conditions.  We do not accept liability if we are prevented or delayed from complying with our obligations set out in these terms and conditions by anything you (or anyone acting with your express or implied authority) does or fails to do, or is due to events which are beyond our reasonable control.

15.3      Furthermore, we do not accept liability for any losses related to any business of yours including but not limited to: lost data, lost profits, lost revenues or business interruption.

15.4      You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site.  The importation or exportation of certain of our goods to you may be prohibited by certain national laws.  We make no representation and accept no liability in respect of the export or import of the goods you purchase.

15.5      Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.   You have certain rights as a consumer including legal rights (e.g. under the Consumer Rights Act 2015 (as amended)) relating to faulty and/or mis-described goods.

  1. Returns

If you are not entirely satisfied with your purchase, we are here to help. Please email us at sales@myembroiderysupplies.co.uk to arrange to return an item and obtain a returns reference number or by completing our online returns form. Your rights to return items are protected under the EU Distance Selling Directive. You have 30 calendar days to return an item from the date you received it. You can use the returns form provided at the end of these terms and conditions, or alternatively you can notify us in writing by any durable medium (for example letter sent by post or e-mail). Returns will not be accepted for bespoke items (i.e. made to order), newspapers or magazines or if you have taken any audio or video recording or computer software out of the sealed package in which it was delivered to you.

16.1      Condition – To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging with its labels and your item needs a receipt or proof of purchase. You must take reasonable care of the item while it is in your possession.

16.2      Refunds – Once we receive your item, we will inspect it and notify you that we have received your returned item. After inspecting your  item we will notify you on the status of your refund . If your item is approved for refund, we will initiate a refund to your credit or debit card (or original method of payment) within 30 calendar days of receipt of goods.

16.3      Shipping – Please note you will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.  If the goods you are returning are faulty or do not match description, you are not responsible for any shipping charges involved in returning the goods to us.

This returns policy does not affect your rights when we are at fault, eg. if the goods are faulty or described wrongly.

  1. Notices

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at (insert postal address) and all notices from us to you will be displayed on our website from time to time.

  1. Changes to legal notices

We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.

  1. Law, jurisdiction and language

This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

  1.  Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

  1. Privacy

You acknowledge and agree to be bound by the terms of our privacy policy.

  1. Third party rights

Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.

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Privacy Policy

This is the privacy notice of myembroiderysupplies ( A & A Oultram Limited ). We respect your privacy and are determined to protect your personal data. The purpose of this privacy notice is to inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from). We’ll also tell you about your privacy rights and how the data protection law protects you.

This privacy notice is provided in a layered format so you can click through to the specific areas set out below.



What is the purpose of this privacy notice?

“This privacy notice aims to give you information on how we collect and process your personal data through your use of this website, including any data you may provide through this website when you sign up to our newsletter/purchase a product OR service from us.

This website is not intended for use by children and we do not knowingly collect data relating to children other than for our “free delivery to school” option when purchasing a school uniform related product.

You must read this privacy notice together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

Data controller(s)

myembroiderysupplies ( A & A Oultram Limited ), is the controller and responsible for your personal data (collectively referred to as [“COMPANY”], “we”, “us” or “our” in this privacy notice). Our contact details are: myembroiderysupplies ( A & A Oultram Limited ), 6 Rainford Avenue, Timperley, Altrincham, Cheshire. WA15 7TH. For all data matters contact:  Mr A J Oultram, Data Controller on 07779 234338 or by emailing us at it@myembroiderysupplies.co.uk.

myembroiderysupplies ( A & A Oultram Limited ) is the controller and responsible for this website.

Third-party links outside of our control

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

When you leave our website, we encourage you to read the privacy notice of every website you visit.

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The personal data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. You can find out more about personal data from the Information Commissioners Office.

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows :

  • Identity Data includes [first name/last name/username/marital status/ title/date of birth/gender].
  • Contact Data includes [billing address/delivery address/email address/ telephone numbers].

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data, but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

If you fail to provide personal data

Where we need to collect your personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

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How we collect your personal data

You may give us your [Identity, Contact and Financial Data] by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

    • Purchase any of our products or services.
    • Create an account on our website.
    • Request marketing to be sent to you.

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How we use your personal data

    • Performance of Contract this means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
    • Legitimate Interest this means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
    • Comply with a legal or regulatory obligation this means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us at: Data Controller, myembroiderysupplies ( A & A Oultram Limited ), 6 Rainford Avenue, Timperley, Altrincham, Cheshire. WA15 7TH or by emailing us at it@myembroiderysupplies.co.uk.

Opting out

You can ask us or third parties to stop sending you marketing messages at any time [by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences or by following the opt-out links on any marketing message sent to you or by emailing us at it@myembroiderysupplies.co.uk at any time.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration or other transaction.

Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our cookies policy.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact: Data Controller, myembroiderysupplies ( A & A Oultram Limited ), 6 Rainford Avenue, Timperley, Altrincham, Cheshire. WA15 7TH or by emailing us at it@myembroiderysupplies.co.uk.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

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Who we share your personal data with

    • Internal Third Parties (Business partners).
    • External Third Parties Services Providers:
      • Providers [acting as processors] based in the United Kingdom who provide IT and system administration services.
      • Professional advisers [acting as processors or joint controllers] including lawyers, bankers, auditors and insurers based in the United Kingdom who provide [consultancy, banking, legal, insurance and accounting services].
      • HM Revenue & Customs, regulators and other authorities [acting as processors or joint controllers] based in the United Kingdom [who require reporting of processing activities in certain circumstances].
    • Analytics and search engine providers that assist us in the improvement and optimisation of our site.
    • Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

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International transfers

Some of our third parties are based outside the European Economic Area (EEA), So their processing of your personal data will involve a transfer of data outside the EEA. We ensure a similar degree of protection is afforded to it if transfer of your personal data is outside the European Economic Area (EEA).

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Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

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Data retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes. In some circumstances you can ask us to delete your data: see Your legal rights below for further information.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

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Your legal rights

The right to request a copy of the personal data which we hold about you;

    • The right to request that we correct any personal data if it is found to be inaccurate or out of date;
    • The right to request your personal data is erased where it is no longer necessary to retain such data;
    • The right to withdraw your consent to the processing at any time, where consent was the lawful basis for processing your data;
    • The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), where applicable 9 i.e. where our processing is based on consent or is necessary for the performance of our contract with you or where we process your data by automated means);
    • The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
    • The right to object to our processing of personal data, where applicable i.e. where processing is based on our legitimate interests (or in performance of a task in the public interest/exercise of official authority); direct marketing or processing for the purposes of scientific/historical research and statistics).

If you wish to exercise any of the rights set out above, please contact

No fee required – with some exceptions.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable admin fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at: Data Controller, myembroiderysupplies ( A & A Oultram Limited ), 6 Rainford Ave., Timperley, Altrincham, Cheshire. WA15 7TH or by emailing us at it@myembroiderysupplies.co.uk.

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Changes to this notice and your duty to inform us of changes

This version was last updated on 5th October 2018 and historic versions can be obtained by contacting us at: Data Controller, myembroiderysupplies ( A & A Oultram Limited ), 6 Rainford Avenue, Timperley, Altrincham, Cheshire. WA15 7TH or by emailing us at it@myembroiderysupplies.co.uk.

From 25 May 2018 there will be changes in data protection laws and we will then be able to respond to some of your requests (for example, a request for the transfer of your personal data).

Please keep us informed if your personal data changes during your relationship with us. It is important that the personal data we hold about you is accurate and current.

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Queries, requests or concerns

To exercise all relevant rights, queries or complaints in relation to this policy or any other data protection matter between you and us, please in the first instance contact: Data Controller, myembroiderysupplies ( A & A Oultram Limited ), 6 Rainford Avenue, Timperley, Altrincham, Cheshire. WA15 7TH or by emailing us at it@myembroiderysupplies.co.uk.

If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 03031231113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England, UK.

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Returns Form

(Click here for an online returns form)

 

To: myembroiderysuppliesA & A Oultram Limited ), 6 Rainford Ave., Timperley, Altrincham, Cheshire. WA15 7TH

Returns reference number:

Name of consumer(s):

Email address:

Item details:

Quantity:                   Product code:                            Item Description:                                                         Reason for return:

                                                                                                                                     *Wrong items supplied/Faulty items/Not suitable

Comments:

 

 

Signature of consumer(s):

Date:

*Delete as appropriate

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Cancellation Form

(Click here for an online cancellation form)

 

To: myembroiderysuppliesA & A Oultram Limited ), 6 Rainford Ave., Timperley, Altrincham, Cheshire. WA15 7TH

I/We* hereby give you notice that I/We* cancel my/our* contract for the sale of the following goods*/for the supply of the following:

Ordered on*/Received on*:

Name of consumer(s):

Email address:

Address of consumer(s):

Signature of consumer(s):

Date:

*Delete as appropriate

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